G4S Secure Solutions (USA), Inc. Security Service Technician III in Harrisburg, Pennsylvania

Reference #: 80794 The successful candidate's primary role is to be responsible for service calls including but not limited to: hardware and software repair and maintenance of warranty and extended warranty projects. In addition, this position will assist in the installation and completion of electronic security projects for various customers. Candidate will understand the policies, procedures, standards, and the goals of the organization and will direct the execution of all aspects of service and installations with those in mind. Self performs and manages all service calls of intrusion detection, access control, and video management and data communication systems. On-site work will include troubleshooting of head-end computer systems, field hardware, field devices and sensors, and communication infrastructure including fiber optic cables. Completes service status reports (hard and soft copies), and other documentation as required. Use of software reporting (Service Center) a must. Organizes and coordinates service calls and preventive maintenance with Clients to discuss service activities, changes, and developments with the customer and site personnel. Provide warranty service, including replacement of defective material and repair of faulty workmanship within two days. Provide maintenance service for the warranty period, including at least two semi-annual visits to site for checking and adjustment of equipment. Answer service calls within 24 hours. Maintenance calls shall be completed within five days of notification. Software/firmware maintenance: new releases or updates of hardware, software, technical and alert bulletins released by the access control manufacturer shall be applied to the system. Other duties as assigned by supervisor. During downtime of service calls, candidate shall assist the Project Manager and project specific Superintendent with installation projects QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Low voltage systems or related field with six years of field experience or equivalent combination of collegiate education and experience. Must have extensive knowledge of electronics, computer programming... For full info follow application link. EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity G4S is an Equal Opportunity/Affirmative Action Employer and an Alcohol- and Drug-Free Workplace